Facilities & Services

Customer Services Desk

Got a question? Need directions? The staff at our Customer Services Desk, located on the lower level opposite CNA, are happy to help. Ask for a copy of our printed store directory to make sure you don't miss a thing. You can also buy gift cards at our Customer Services Desk.

Shopping with your kids

Baby needs a nappy change?
There are baby changing and feeding facilities at the toilets next to Entrance 6 and 7 as well as the Food Court (near Nando's).

Disabled facilities

We have a number of facilities geared to meet the needs of our guests with disabilities:
  • Wheelchairs are available for hire from the Eastgate Management Reception. Please contact (011) 479 6000 to book your wheelchair. A refundable deposit of R100 is required and proof of identification.
  • Parking bays are located close to entrances in all car parks.
  • A number of toilet facilities throughout the centre are suitable for disabled access.


  1. Eastgate has 7 bathrooms located at Entrance 3, 6, 7 and 8.
  2. Entrance 3 male and female bathrooms Entrance 8 consists of female and paraplegic bathrooms.
  3. Entrance 6 consists of male, female, family and baby feeding room and paraplegic.
  4. Entrance 7 consists of male, female and family.
  5. Food Court consists of male, female and paraplegic.
  6. A bathroom near Truworths Man consists of male, female paraplegic and baby feeding room.


Tickets can be purchased at Checkers-Hyper, House & Home and at MTN stores.


How to connect?

  1. Select Eastgate Free Wi-Fi under your available networks
  2. Open your internet browser and go to www.eastgateshops.com
  3. Fill in your details and agree to our terms and conditions, then click Connect
  4. You are now connected!

Enjoy FREE internet

Trading hours

*Eastgate Shopping Centre trades as normal during load shedding*

Monday - Thursday
09h00 - 18h00
09h00 - 21h00
Saturday - Sunday
09h00 - 18h00
Public Holidays
09h00 - 18h00

View all Trading Hours