Facilities & Services

Customer Services Desk

Got a question? Need directions? The staff at our Customer Services Desk, located on the lower level opposite CNA, are happy to help. Ask for a copy of our printed store directory to make sure you don't miss a thing. You can also buy gift cards at our Customer Services Desk.

Shopping with your kids

Baby needs a nappy change?
There are baby changing and feeding facilities at the toilets next to Entrance 6 and 7 as well as the Food Court (near Nando's).

Disabled facilities

We have a number of facilities geared to meet the needs of our guests with disabilities:
  • Wheelchairs are available for hire from the Eastgate Management Reception. Please contact (011) 479 6000 to book your wheelchair. A refundable deposit of R100 is required and proof of identification.
  • Parking bays are located close to entrances in all car parks.
  • A number of toilet facilities throughout the centre are suitable for disabled access.


  1. Eastgate has 7 bathrooms located at Entrance 3, 6, 7 and 8.
  2. Entrance 3 male and female bathrooms Entrance 8 consists of female and paraplegic bathrooms.
  3. Entrance 6 consists of male, female, family and baby feeding room and paraplegic.
  4. Entrance 7 consists of male, female and family.
  5. Food Court consists of male, female and paraplegic.
  6. A bathroom near Truworths Man consists of male, female paraplegic and baby feeding room.


Tickets can be purchased at Checkers-Hyper, House & Home and at MTN stores.


Wi-Fi can be accessed at selected stores such as Cape Town Fish Market, Mugg & Bean, Primi Piatti, Sausage Saloon, Wichita Spur and Wimpy.

Trading hours

*Eastgate Shopping Centre trades as normal during load shedding*

Monday - Thursday
09h00 - 20h00
09h00 - 21h00
Saturday - Sunday
09h00 - 18h00
Public Holidays
09h00 - 18h00

View all Trading Hours